Returns & Refund Policy

Thumper Garage is committed to ensuring customer satisfaction. If you receive a defective or damaged product, you may be eligible for a return, refund, or exchange, subject to the terms outlined below.

1. Eligibility for Returns and Refunds

• Products are eligible for return or refund only if they arrive in a damaged or defective condition.
• Customers must provide clear photographic evidence of the damaged or defective product.
• All returns must be initiated within 15 days from the date of purchase.
• The item must be returned in its original, unused condition, with all original tags and packaging intact.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at thethumpergarage@gmail.com with details of the issue and supporting images.
2. If approved, we will provide you with a prepaid shipping label to return the product.
3. Send the item to the following address:
   
   The Thumper Garage
   1036, Sector 16 Rd, Nirman Kunj,
   ADB PWD Colony, Sector 16A,
   Faridabad, Haryana 121002, India

3. Refund Process

• Once the returned item is received and inspected, we will process your refund or exchange within 10 business days.
• Refunds will be issued to the original payment method and may take 1–2 billing cycles to reflect, depending on your financial institution.
• You will be notified via email once the refund has been processed.

4. Exceptions

• Sale items are final sale and are not eligible for return or refund.
• Items that are used, altered, or not in their original packaging will not be accepted.

5. Contact Information

For any questions or concerns regarding our return and refund policy, please contact us:

Phone: +91 9355333448
Email: thethumpergarage@gmail.com

By making a purchase from Thumper Garage, you acknowledge and agree to this Refund and Returns Policy.